Items can be returned within 30 days of receipt of delivery, it can take up to 15 days for an item to reach us once you return it. Once the item is received at our facility, it takes 2 business days for the refund to be processed and 5-7 business days for the refund amount to show up in your account depending solely on the relevant financial institution.
1. What Can I Return?
You may return most new, unopened items sold and fulfilled within 30 days of delivery for a full refund. During the holidays, items shipped between November 1st and December 31st can be returned up to and until January 31st.
2. When Will I get My Refund?
Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.
3. Do You Offer Replacements and Exchanges?
If you received a damaged or defective item, we’ll ship you a replacement of the exact item upon your return of the damaged or defective item.
4. How Refunds Are Issued
When returning an item for a refund, your method of payment will be your refund method.
If you are receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.
Please note that in order for us to process a refund or a return the customer must send an email to us at firstname.lastname@example.org our customer service representatives will be more than happy to assist you with this query.